Stay safe online. ago Sometimes you will get a random cable sticking out of a wall with no isolator. 8. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. on 17-03-2023 15:45. At least 30Mbps download speeds in every room or £100 one-off credit. . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. But looking like you don't have an aerial in the flat if there are no other cables or wall plates anywhere in the flat. on a domestic hub you look at the values thus. Now to my Issue: I opted for the self-installation ki. Reply. The only things visible inside the house are: a openreach Master socket 5. 19K; 36; 98; Sofia_B. My Virgin Media App. @robbo321 wrote:. Rob. Called 0800 052 1734 as well as 0800 953 9500. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. The cable in the second picture is the one you need to connect too. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Forum; Apps. The box and cables may have been removed by the previous occupiers. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. Sign in . Security. 13. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Hi , Welcome to our Community Forums and thanks for your post. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Connect the Hub’s power cable with the blue tab. on 14-09-2022 12:00. Options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hub 5,. called the delivery team and they managed to book a technician for me. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The cables from the external box lead to a Bt open reach socket and a blank socket. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. on 18-05-2022 19:55. Call the pre-installation and delivery team on 0800 052 1734. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. QuickStart, set up and connections. Thank you. I can only find the TV socket. A non-split socket will have the sockets and screws in the middle. log into hub3 - 192. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. So, a 50 minute broadband, TV and phone. Plug into the wall socket. Connect the cable adaptor to the black banded end of the 3m isolator cable. The box and cables may have been removed by the previous occupiers. on 30-12-2022 13:33. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. A Virgin Media. . There are multiple different branded wall boxes inside our flat but none. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. 4 weeks ago. Virgin Mobile. . SHARE. No wall socket to connect. Virgin Media; My Virgin Media. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. The phone has been plugged into a wall socket and was working fine for years. . Perfect for when you can’t all decide on what to watch. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. Can a - 5057222 - 2Just like the other posts- I do not have a virgin media wall box. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Chatter and natter. Hoping someone can help me with a pre-installation question. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Hello Virgin Media, we moved into a new house. . Welcome to Virgin Media’s help and support page. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Tudor. No wall socket. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Entertain me; Broadband Deals. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. on 14-10-2022 10:22. Buy Multimedia Sockets at Screwfix. Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. Let us know if there's any further issues. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. NO WALL SOCKET mollyhedges. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Push the white cable with the black label into the Hub. Don’t plug the power cable into a plug socket yet. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. The pre-install team number is 0800 052 1734. No VM wall socket; Options. Manage Your Account. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Re: No wall socket. 0 Kudos Reply. It also protects the network from 240 volts being fed to it by faulty TVs in your home. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Cihank617. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Hi all, I move in to a new place today and was told quick start would be fine but I do not have the wall box. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). If you do have a socket you can post a photo here. A couple of past examples are in the images below. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The problem is the Hub is in my Study and the - 4964746. 13. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Manage Your Account. Mark as New; Bookmark this message; Subscribe to. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. Mark as New; Bookmark this message; I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Sometimes there is no wall box, just a trailing cable. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I am so sorry to hear that you seem to be missing a wall socket in the home. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. on 25-09-2022 15:41. There is no fibre socket in this house. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. We would like to show you a description here but the site won’t allow us. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. virgin media internal wall box. 32K. Phone. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Browse. Stay safe online. Also tried the Ethernet, not. There is one Ethernet connection point and socket with a circle on the wall. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Please support me in this regard. @Soroosh1 wrote: Hi, I just received my hub. My Virgin Media App. However, I do not have any of the specified wall sockets available. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We're here to help. 08K; 2. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. The wall socket I have within my home does not appear to be working. Dave. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Pick a category to get started. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I don't work for Virgin Media. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Learn more. Raised Rounded Profile. The Stream remote. both appear. Getting Connected with Virgin Media is easy when you have a wall socket. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. Click & Collect. No wall socket for my broadband quick set up. Hello Virgin Media, we moved into a new house. Just joined. • Take the red-banded end of the isolator cable and push it. But the wall socket, I cannot attach the wall socket with Isolator Cable. I’ve just been to the property but not sure these are the right sockets. If you're happy for us to get this booked. Sometimes there is no wall box, just a trailing cable. My Virgin Media App. The wall box may be branded with the logos of an old cable TV company (not VM). Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. SpeedHi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). There is no fibre socket in this house. Joining in Options. (My photo is too big for - 5104888. wi-fi. on 31-12-2021 10:47. QuickStart, set up and connections. Please help. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. We recently applied for a virgin package of tv, phone and broadband. 0 Kudos. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I am going to send you a private message. We would like to show you a description here but the site won’t allow us. Forum; Apps. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Account - Mobile. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. TV box - 15 mins. #2. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Placed an order and the lady said we were eligible for quick start self installation. The hub got delivered on time as promised. 0 Kudos Reply. When I was going to self-install it, I didn't find any wall socket. Sorry to hear you don't have a VM wall socket. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Landline connected to wall socket has been down for over 24hrs. Try the automated service status number 0800 561 0061 to check for any faults in your area. There’s even no BT wall socket. Account - Cable. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. 283; 37; 57; stabilo00. We have a virgin media wall socket with an - 4353656 - 2. @Briannahsarah wrote: Here is a photo. Switched On Families. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Account - Mobile. Options. The thing is that there is no socket in the wall. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. 1. to be phone lines. A Ti-Vo was installed in one of the upstairs bedrooms. Follow these steps to install your virgin Media Broadband, TV and Phone service. Pop the power cable into a nearby plug socket, and turn it on. If you require an alternative format bill, such as braille or audio, you will not be charged. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 0 Kudos. I was told when purchasing the broadband package that fibre was available here. There is one Ethernet connection point and socket with a circle on the wall. Once connected it directly to a hub, a little bit loose, but then interne. • Connect the end of the 1. All the wall sockets I can see are for BT. Just joined Options. Re: No Wall Socket for Quickstart. Get the Hub ready by connecting the wires. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. But I have no Virgin Media Wall socket in my house. However, I do not have any of the specified wall sockets available. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Available with M50 broadband or faster. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we have just moved in and we have been waiting for a week at first they told. I think there’s something missing to the Virgin Media wall socket in my flat. Next, connect the power cable. Also available from the likes of Screwfix, Homebase, Toolstation etc. But I have no Virgin Media Wall socket in my house. 9. 1 [or 192. 0 Kudos. What do we do? - 5352510. Here you’ll find all the help you need for Virgin Media related problems and issues. Hi Graham. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. to be phone lines. 0 Kudos. Manage Your Account. Virgin Media; My Virgin Media; Shop;. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. you take control of your Virgin Media life. Tried looking but can't see a way to book an engineer for this? Thanks. No Virgin Media wall socket on 16-10-2022 18:45. Push the red label end of the white cable, into the wall socket. We would like to show you a description here but the site won’t allow us. It is surface clipped usually. I will pop you a PM across now, please keep an eye. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. Plug the cables into the Hub. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Getting Connected with Virgin Media is easy when you have a wall socket. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. 0. It can take 5 to 10 minutes to restart. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 89K; 373; 537; Martin_N. 03K; 1. correctly to the Virgin Media wall socket, please follow these instructions to get set up. My Virgin Media App. Solved: we were not told we would need a Virgin media specific wall socket. Forum; Apps. Also tried the Ethernet, not. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. The power light will start to flash. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. . Screwless Faceplate. No Wall Socket. The wall socket has a thick plug bit. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Options. Explain what needs to be done and book an engineer visit. Wall Socket. 388. 3 5 comments Best Add a Comment LayerTough • 1 yr. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. #2. Could I get someone to come - 5400021. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. I presume. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. 168. 18-02-2023 10:23 - edited 18-02-2023 10:33. Tudor. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you have signed up to. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Wish this was made clearer when. But I have no Virgin Media Wall - 5216419. - 5250024Trace any cables coming out of it and check the ends of them. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Can I use one of three splitter cables? The middle one is labelled Virgin media. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). Can you help? - 5401771. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Just joined. 97K; 1. Been on a call for more than 1 hour with - 5149211No Virgin media wall socket on 19-08-2022 08:54. Hi mariz2198, thanks for posting and welcome to our community. 1) remove the attenuator from the existing cable, plug it into back of hub. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Networking and WiFi. A Virgin Media wall socket is simply a point of entry into your home. 4 weeks ago. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Various cable mediums are used in modern systems to transmit data. Virgin Media. If possible, I would like to get rid of this rather ugly white. Register today and see the benefits for yourself. The cable going in will be a double. From there it is going into the white distribution amplifier. See where this Helpful Answer was postedThanks for your reply. • Check the connection is tightly connected, it will make a 'click' noise. just moved in, can see the brown cable coming in from outside but there's no VM. The cable on the right looks like is for a Freeview TV antenna. Plug the cables into the Hub. Unscrew the connector from the wall box. on 30-12-2022 13:41. It probably goes into another room in the house. Indeed, I just took further photos which may help illustrating. Browse Virgin Media Virgin Media Community. The metal box in photo 3 looks like a likely contender. Virgin Media; My Virgin Media; Shop;. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be - 4828566 HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Look for an omnibox on the outside of your property and try and trace the cable. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. New to the UK and just moved into our first home here. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in.